Customer Testimonials
Went above and beyond, customer service is outstanding! I got the car and exact color I've wanted for over a year. Allie is outstanding. Thank you for your help and attentiveness!!!
Low pressure but all facts go see what’s in the deal at Basil! Alyssa had the cost/benefit all laid out. She got me in a fantastic car with a great deal on trade in.
BEWARE SHADY DEALERSHIP, TAKE YOUR MONEY AND GO SOMEWHERE ELSE!!!!TRUST ME!!! I purchased a '22 Bronco Sport, 1/26/26. Low miles, 33k and was a previous leased, 1 time ower. The Car facts were good all maintenance done, but there were recalls that seemed simple. (battery replacement, and a module computer update) I was ok with handling the recalls through Ford and I immediately scheduled my appointment for a week later. It being a vehicle from TX I noticed immediately the windshield wiper sprayers didn't work and I thought to myself, those southerners use water instead of antifreeze, let the car warm ... Read More DealerRater - Feb 25, 2026
LESSON LEARNED!!! In late 2024 my 17yo daughter bought a car here. She had saved up 1000s of her own money to do so. (Commendable right?) She found a used one that looked nice with decent mileage. Bought it. Fast forward to July 2025. The car started having electrical problems. They couldn't "duplicate" the problem at Basil. She got tired of getting the run-around there so she took it to another dealer. They refused to put it up on the lift. Reason being the frame was so rotten they were concerned it would literally fall apart. A second repair ... Read More DealerRater - Jan 21, 2026
Fast, friendly and efficient service. Was taken in almost immediately upon arrival at the dealership which is rare.
Thank you Alex for the great vehicle service. It was nice that you got me in on a Saturday and quickly handled all the issues.
Outstanding car buying experience! The staff was professional and easy to work with! Matt, Lauren and Kire were exceptional!!! Would not hesitate to buy another vehicle from this dealership! 5 out of 5 stars for this group!!!
Outstanding, very detailed,welcoming,very patient, extremely fair,honest,patient,caring,,extremely professional. Clean facility and positive environment.
My husband and I went to Basil Mitsubishi today, just to look around. Our salesperson, Matt was to say the least amazing! He was very patient and helpful. He answered all of our questions and concerns about cost. He sought some help from his manager and because he went the extra mile, we took home a brand-new car today! They were able to get this done within our budget and just made the whole process seamless. Well done, Matt! We are very happy that we waited for Mitsubishi to come back to Buffalo!! It was worth the wait! And thank ... Read More DealerRater - Jun 21, 2025
My Experience With This Dealership Was Quick and Professional. Rob Monaco is great to work with
This dealership was a pleasure to work with. Lauren was an excellent sales rep. Everything was well explained. There were no surprises. We left with our new car feeling great about the deal we got.
Allie was very friendly, accommodating, and overall pleasant to work with. This was my first time buying from a dealership and she made the process very easy for me.
In my dealings so far, this dealership has pleasant, courteous, & professional sales & service depts.' associates. It wasn't a hard new car buying experience for me.
We were searching for a first car for my daughter. We worked with Steve Kent and Jake from financing who did an excellent job to get my daughter into a great low mileage vehicle at an affordable monthly payment. Thank you for making her first car buying experience so easy and pleasant. Highly recommend!
Sean Rokitka Sales Representative was very patient and worked around what we needed. Everyone in the team worked well together. We love our Outlander!
The guy was really rude and I feel as if he was discriminating due to the ride that brung me out to the location he instantly dismissed me when that didn’t have anything to do with me and my business here I was very disappointed in his actions
Andrew and team was amazing . Andrew took A lot of time helping my son find his first car. Thank you Andrew and team basil , will return!
Was looking to sell my Honda, and the staff exceeded expectations! Very friendly and knowledgeable. Thank you Kire and Guinnevere for a seamless, easy process!